ETHICS CHANNEL
Ethics Channel
Our Ethics Channel allows for the confidential and secure reporting of any improper behaviour or actions that go against our ethical principles. This channel is available to employees, clients, vendors, and contractors, who can raise their concerns directly. Oversight of the channel is handled by our Global Chief Compliance Officer, ensuring that all information is managed with the highest level of confidentiality and protection.
Confidentiality
Together, we uphold our commitment to a culture of ethics and work diligently to safeguard the trust of all our stakeholders. If you have any concerns regarding responsible business practices, you may submit a report anonymously through our Ethics Hotline. All reports are handled with complete confidentiality, in accordance with legal requirements, and we are committed to investigating and addressing every concern appropriately.
Mantaining Anonymity
Your identity remains fully confidential unless you choose to share personal information voluntarily. Providing personal details is completely optional.
Handling your report
Upon receiving your submission, the organization will conduct a
preliminary review in line with applicable laws to determine whether it qualifies for processing through the whistleblowing channel.
Each report is assigned a unique case reference, and you will be given a verification code to confirm that your report has been received.
Acknowledgment of your report will be provided within seven days, and the verification code can also be used to submit additional details or request updates on the case. The organization will provide a response on the resolution or actions taken within 90 days.
FAQ
Our Ethics Channel allows employees, suppliers, clients, and others to anonymously report behaviours that may affect our culture of integrity.
Please note that the Whistleblowing Channel is not intended for handling commercial inquiries or complaints. For these matters, the appropriate customer service phone lines and tools are available.
